Refund & Cancellation Policy

Refund & Cancellation Policy | Layerseven IPTV
Customer Satisfaction & Refund Terms

Refund & Cancellation Policy

Last updated: September 2026. Learn about our refund conditions, eligibility criteria, and cancellation procedures.

1. Overview

At Layerseven IPTV ("we", "our", or "us"), accessible via https://layer7iptv.net, customer satisfaction is our top priority. We strive to provide high-quality IPTV streaming services and powerful reseller panel infrastructure.

We strongly encourage all prospective users to request a free 24-hour trial before purchasing a subscription or reseller package to verify speed, stability, and channel availability on their streaming devices.

2. Refund Eligibility & Conditions

You may be eligible for a full or pro-rated refund within 7 days of your initial purchase under the following circumstances:

  • Persistent Server Downtime: Unscheduled server downtime or outages exceeding 48 consecutive hours that cannot be resolved by our engineering team.
  • Undelivered Service: Your account credentials or IPTV playlist links were not generated or delivered within 24 hours of successful payment confirmation.
  • Technical Incompatibility: Severe, unresolvable connection errors verified by our technical support team as a server-side defect.

3. Non-Refundable Scenarios

Refunds will not be granted under the following conditions:

Local Internet & ISP Issues

Buffering or speed throttling caused by slow internet connections, Wi-Fi interference, or local ISP blocking.

Reseller Credit Packages

Reseller credits or panels that have already been created, accessed, or partially spent are strictly non-refundable.

User App Configuration

Issues arising from incorrect third-party app installations (e.g., IPTV Smarters, Tivimate, Smart One) on unsupported devices.

Terms Violation

Accounts suspended or terminated due to restreaming, multi-room sharing beyond account limits, or policy violations.

4. How to Request a Refund

To submit a refund request, please follow these steps:

1

Contact Technical Support: Contact our 24/7 team via WhatsApp, Telegram, or Email so we can troubleshoot any technical issues first.

2

Provide Details: Include your order ID, IPTV username/MAC address, and a clear explanation or screenshot of the issue.

3

Review & Processing: Eligible refunds will be processed back to the original payment method within 3 to 7 business days.

Need Help with Your Subscription?

If you have questions regarding our refund terms or need technical assistance with your line, reach out to us:

Email: support@layer7iptv.net

Contact Desk: https://layer7iptv.net/contact-us